# DMAIC Framework DMAIC is a data-drive [[quality]] strategy used to drive improvement in processes. ```mermaid flowchart LR Define --> Measure --> Analyze --> Improve --> Control --> Define ``` - **Define:** Define and quantify customers' needs and improvement objectives. - **Measure:** Measure the process and determine its performance and capability against the customer needs. - **Analyze:** Analyze the data to identify key process performance drivers. - **Improve:** Identify and statistically validate improvement opportunities. - **Control:** Set the appropriate controls to ensure improvements' sustainability. ## Define Toolkit - [[project-charter|Project Charter]] - [[stakeholder|Stakeholder Analysis]] - SIPOC - Rolled Throughput Yield = product of the yields of each step in a process - Voice of Customer - Affinity Diagram - [[kano|Kano Model]] - [[ctq|Critical to Quality (CTQ) Tree]] - [[benchmark|Benchmarking]] ## Measure Toolkit - [[fmea|FMEA]] - Control Charts - Process Capability - [[process-sigma|Process Sigma]] - Frequency plots - Stratification - Gage R&R - [[pareto|Pareto charts]] - Sampling - Time Series Plots (Run Charts) ## Analyze Toolkit - Affinity Diagrams - [[brainstorm|Brainstorming]] - [[fishbone|Cause & Effect diagrams]] - Control Charts - Data Collection Forms - Design of Experiments - Flow Diagrams - Frequency Plots - Hypothesis Tests - [[pareto|Pareto Charts]] - Regression Analysis - Response Surface Methodology - Sampling - Scatter Plots - Stratified Frequency Plots ## Improve Toolkit - [[brainstorm|Brainstorming]] - Consensus - Creativity techniques - [[poka-yoke|Poka-Yoke]] - Data collection - Design of Experiments - Flow diagrams - [[fmea|FMEA]] - Hypothesis tests - Planning tools ([[project-management|Project Management]]) - [[stakeholder|Stakeholder Analysis]] ## Control Toolkit - [[control-chart|Control Charts]] - Data Collection - Flow Diagrams - Standardization